Achieve the best possible results from your analytical system now and in the future...
RedoksLAB performance solutions improve productivity and efficiency by minimizing downtime, reduce total cost of ownership and ensure performance throughout your laboratory.
Fast, Easy and Cost Effective Solutions to repair your equipment…
Work with professional team that’s focused on your needs... Our factory trained Service Engineers have an average of 10 years of analytical instrument repair experience and offer technical support and quick response time.
Customer satisfaction is our most important measure of quality... Continuous training of our technical support and service and application engineers ensure the very best in analytical systems.
You can be confident this highly trained team will provide you with any resources needed to support you, and help simplify the task of system integration.
RedoksLAB services should be of the highest standards of quality. We endorse this with: TSE-EN-ISO 9001:2000 certification
This assures that our services meet de?ned quality stan-dards set by the ISO quality program.
• Maintenance • Repair • Consultation • Evaluations • Prevention • Application • Training • Supply of Spare Parts & Consumables
RedoksLAB warrants that each product we sell you is free from defects in labor and materials and shall conform to its product specifications as defined in product user documentation.
If the product does not function as warranted during the warranty period, we will repair or replace it without charge. In the unlikely event that field service is unable to affect repair, an escalation process that systematically focuses our resources on instrumental or customer satisfaction issues is employed to expedite a rapid solution that is satisfactory to you.
Your system has a 12 month total equipment warranty. This warranty begins on the date that the installation acceptance form was signed.
With RedoksLABCare dedicated service and application engineers and are standing by to ensure you the fastest possible response time and on-site service.
Service and application engineers attend to all aspects of system performance at your facility, including installations, service calls and preventive maintenance.
We can ensure a high quality of repair because no one can better take care of your equipment than our engineers.
Repair Center Solutions will provide you:
- Cost-effective repairs compared with ?eld / on-site services
- Communication with our repair center staff whenever you want.
- Continuous service delivery improvement through quality control tools.
The technical experts at the RedoksLAB will provide you with extensive support to rapidly resolve most questions over the telephone.
Depending on your particular requirements, telephone services are available as part of our service agreement offering. Even if a question cannot be resolved directly over the telephone, our service experts can use their knowledge of your system to stay safe. And we can solve your issues in the shortest possible time frame.
To maximize your system's performance, we provide and offer a range of training courses that focus on the techniques and protocols required for specific applications. We will familiarize you with our systems in detail and teach the skills needed to obtain high-quality data.
Our friendly, knowledgeable support team is always ready to assist with product or application questions, technical support, and system design advice.
We always guarantee the use of original spare parts in the maintenance and repair of your instruments and systems.
All original spare parts are the same parts that are used in manufacturing the instruments and systems.
And also we offer on-time delivery for service parts to resolve your service requests quickly and accurately.
We offer Periodical Maintenance Support during warranty period to lower incidence of unexpected repairs.
- Internal and outer cleaning of main and sub-products
- Connection controls
- Function tests
- Replacement of expired materials
- Adjustments intended for enhancing efficiency/validation